Program Coordinator (Graduate Program Design) – Western University

  • Full Time
  • London, ON

Western University

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The mission of the School of Graduate and Postdoctoral Studies (SGPS) is to support Faculties and programs in providing high quality, innovative graduate programs, attracting high quality graduate students and postdoctoral trainees, and expanding graduate education and graduate professional development at Western.

The professional staff serve as a comprehensive resource on graduate matters, accountable to all graduate programs and students.


The Program Coordinator (Graduate Program Design) is responsible for supporting the design, coordination, and operationalization of tools and services to ensure that graduate program expectations and requirements are transparent to graduate students, academic advisors, thesis supervisors, and other relevant graduate program personnel and stakeholders. The Program Coordinator (Graduate Program Design) will develop and maintain access to regular progression tracking, thus enabling efficient program delivery, quality assurance, and ongoing improvement in order to assist graduate students and graduate program leadership with the strategic objective that all Western University graduate degrees offer an effective graduate program design, which includes academic milestones and courses. This role is also responsible for the creation and maintenance of graduate courses and milestones within PeopleSoft in order to ensure continuity of degree requirements across programs and in adherence to Institutional Quality Assurance Programs (IQAP) approved program briefs. In addition, the Program Coordinator (Graduate Program Design) provides oversight to the program design process in a robust and interconnected way to ensure harmony between how programs are designed and administered.



  • Bachelor’s Degree in a relevant discipline
  • Master’s or Professional Degree in a relevant discipline or professional experience is preferred

  • 3 years’ experience coordinating projects in graduate education in a University administration environment
Knowledge, Skills & Abilities:

  • In-depth knowledge related to graduate program design and associated Western policies and procedures preferred
  • In-depth knowledge of best practices for case-based, competency-based, blended and on-line learning
  • Exceptional organizational skills, including managing multiple competing priorities and an ability to adapt quickly to emerging priorities
  • Project management skills to manage a project from conception to completion within tightly prescribed timelines
  • Judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing issues and opportunities
  • A continuous quality improvement approach to evaluation and program development
  • Creativity, sound professional judgment, discretion, tact and maturity
  • Strong communication skills with a demonstrated ability to complete detailed analytics and reports
  • Active listener, concentrating on the interactions and asking questions to clarify or verify information
  • Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
  • Intermediate computer skills in Microsoft Office Suite (Word and Excel), with content management systems (such as Cascade) and with databases (such as PeopleSoft)
  • Demonstrated ability to build strong, collegial relationships with students, faculty, the public and colleagues across the University

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

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